Returns and Exchanges

Returns and Exchanges:
We want you to be satisfied with your Baby'O purchases. If that's not the case, we'll gladly accept merchandise for return or exchange, provided it:

  • Is in new condition, with original tags
  • Hasn't been washed, worn or altered
  • Is accompanied by the original invoice
  • Is returned within 30 days of receipt

Unfortunately, we cannot accept merchandise that has been worn and washed, or merchandise that has been damaged due to improper care or excessive use. We also cannot accept any merchandise back after 30 days of the delivery date. Please allow 2-4 business days for the credit to appear on your credit card statement. We will notify you by e-mail once your return has been processed.

Sale items (if applicable):
Only regular priced items may be returned. All sale items are "Final Sale" and cannot be returned or exchanged.

Late or missing refunds (if applicable):
If you haven't received your refund: 

  • First check your bank account. 
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at babyoonline@gmail.com.


Only the cost of the item will be refunded for returns, shipping charges are non-refundable. Returned merchandise that is lost or damaged in transit will be the responsibility of the customer. We recommend using an insured service with tracking information.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping:
Please send all returns and exchanges to:
Baby'O Clothing Co., Returns Dep't, 4223 1st Ave, 1st Fl. Brooklyn, New York 11232 USA.